The SME Toolkit, brought to you by the International Finance Corporation (IFC) and IBM is designed especially for Asian, Black, Hispanic, Native American and Women-owned businesses with essential business tools.  Whether you have five minutes or five hours, you can find the tools, content, resources, advice, mentoring and more to serve your needs.

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• 10 Steps to Effective Collections
• 10 Ways to Help Increase Your Cash Flow
• Avoid Delinquent Accounts
• Bonuses: How To Be Fair
• Budgeting as a Control Tool
• Business Valuation Methods
• Cash Flow Triage
• Credit Terms at a Glance
• Effective Billing Practices
• Give Yourself the Money Hunting Edge
• How to Fix Your Business
• How to Protect and Improve Your Business Credit Rating
• How to Read a Business Credit Report
• Leasing Equipment
• Managing Debt
• Preparing Financial Statements – Basic Concepts
• Preventing Employee Fraud
• Pricing Q&A’s
• Quick Cost Savers
• Tactics to Avoid Lowering Your Prices
• Where’s the Cash?

• Basics of Buying a Business
• Business Valuation Methods
• Checklist for Assessing Personal Strengths & Weaknesses
• Choosing a Board of Directors
• Common Startup Mistakes
• Effective Competitive Analysis
  • Currently 5.0/5 Stars.

• Franchising Basics
• How Do I Come Up With a Winning Business Idea?
  • Currently 5.0/5 Stars.

• How to Fix Your Business
• Set Goals for Your Business

• Bonuses: How To Be Fair
• Creating an Effective Job Description
• Guarding Your Intellectual Property
• Hiring: Do You Know How to Pick Them?
• How to Create an Effective Employee Handbook
• How to Run a Formal Meeting
• Learning to Delegate
• Little-Known Hiring Resources
• Outsourcing Your Human Resources
• Sample Offer Letter
• Set Goals for Your Employees
• Small Business Insurance Primer
• Tips for Managing Termination
• Tips for Performance Appraisal
• Tips for Retention Strategy
• Tips for Successful Interviewing
• Your Pre-Vacation Checklist

• Business Anti-Corruption in East Asia and the Pacific
• Business Anti-Corruption in Europe and Central Asia
• Business Anti-Corruption in Latin America
• Business Anti-Corruption in Middle East and North Africa
• Business Anti-Corruption in South Asia
• Business Anti-Corruption in Sub-Saharan Africa
• Quality & ISO 9000 International Standards of Excellence

• Choosing a Board of Directors
• Guarding Your Intellectual Property
• How to Choose and Work with an Attorney
• Small Business Insurance Primer
• Writing a Partnership Agreement
  • Currently 5.0/5 Stars.

• Closing the Sale
• Common Web Site Misconceptions
• Copywriting Basics
• Create Your Marketing Plan
• Effective Competitive Analysis
  • Currently 5.0/5 Stars.

• Effective Trade Show Planning
• Elements for a Successful Press Campaign
• Find Your Highest Potential Customers
• Get Better Customer Input
• Get Ready to Sell Online
• Give Consumers Confidence in Your Site
• Hone Your Sales Presentation Skills
• How to Follow Up with Customers
• How to Handle a Potential Client with Bad Credit
• How to Learn Your Prospect’s Needs
• How to Network Effectively
• How to Sell at Trade Shows
• Low Cost Market Research
• Making Cold Calls
• Market Research Techniques
• Market Research Worksheet
• Marketing Plan Samples
• Online Marketing Checklists
• Pricing Q&A’s
• Providing Superior Customer Service
  • Currently 4.0/5 Stars.

• Sample Press Releases
• Segment Your Audience
• Successful Sales Letters
• Top Six Pricing Mistakes
• Trade Shows Without a Booth
• Write a Successful Press Release

• Creating an Environmental Management System (EMS)
• Demand Forecasting
• Environmental Management Systems Forms
• Keep Yourself Organized
• Leasing Equipment
• Managing Quality
• Managing the Workplace
• Managing Your Inventory
• Managing Your Materials
• Managing Your Materials Requirements
• Post-Project Review Guidelines
• Preparing Your Production Plan
• Project Charter for Information Technology Project
• Sample Request for Proposals
• Securing Your Inventory and Property

• Common Web Site Misconceptions
• Create an Effective Small Business Web Site
• E-Commerce Glossary
• Get Ready to Sell Online
• Give Consumers Confidence in Your Site
• Managing an Information Technology Project
• Online Marketing Checklists
• Project Charter for Information Technology Project
• Search The Web Like A Pro
• What to Look for in a Web Host

• Application for a Loan – Melissa’s Case Sample
• Business Plan – Melissa’s Case Sample
• Checklist for Assessing Personal Strengths & Weaknesses
• Cover Letter for Loan Application – Sample Template
• Discussion Points For A Loan Interview – Melissa’s Case S…
• Helpful Tips For Your Loan Interview
• The 7 “C’s” of Credit
• The do’s and don’ts of business expansion
  • Currently 5.0/5 Stars.

• The Importance of Networking
• Tips for marketing your home-based business

• Finding women mentors